It’s not uncommon that a process mining analysis considers a full E2E process for the first time in years.
Local process optimisation – to the detriment of global optimisation – is likely.
A key early goal of a process mining analysis is to help teams break out of their silos and hold the full E2E process as their reporting object, and not to consider just their own performance in isolation.
This shift of perspective can cause friction but, ultimately, establishes the objective truth by which teams can come together and optimise for overall E2E process outcomes.
Part of building a process mining capability should be establishing how this collaboration should happen. This doesn’t mean a new layer of bureaucracy. It means facilitating the understanding and use of a shared dataset that informs discussion and ideas around the full process.
Put simply, process mining is most successful in an open, collaborative environment.